Appointment and Cancellation Policy

We require 24 hour notice for cancelation of cutting/styling services, and 48 hour notice for color services. Any appointment cancelled or rescheduled without required notice will result in a charge equal to 50% of the reserved service total. We do require a credit/debit card for scheduling of appointments that will be stored in our secure payment system.

Our appointments are confirmed 48 hours in advance of your appointment via email and text. If you would like a phone confirmation please inform us upon booking of your first appointment.

Please contact us at hello@motivehairgroup.com to cancel or reschedule your appointment.

Services

We pride ourselves on the quality of our services, and client satisfaction is incredibly important to us. If you have any questions or concerns about your service, please contact us anytime at hello@motivehairgroup.com or during business hours at 512-770-1433. Refunds are not available for hair services received, however we happily work with you to achieve your desired results. Requests for a revisit to the salon must be made within one week of your original appointment.

Product Purchases

If you are unhappy with the results of a product purchased at the salon we are happy to exchange the product at no cost to you within 2 weeks of purchase. Monetary refunds for products purchased are not available. We are confident we can find another option that will suit your needs from our retail offerings.

Child Policy

We feel children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals, and hot curling and flat irons. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us as a company. Please understand that our concern is the safety of your child. We write this policy without the intent of offending, and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our child policy.