Appointment and Cancellation Policy
A Credit card is required for scheduling of appointments that will be stored in our secure payment system.
We require 24 hour notice for haircut reschedules/cancellations and 48 hour notice for all color reschedules/cancellations. Any appointment cancelled or rescheduled without a 24-48 hour notice will be charged 50% of the service price booked. Any no call or no shows will be charged 100% of the service price. booked.
Appointments for color correction services or appointment times exceeding 5 hours require a $250 non-refundable deposit. If the appointment is canceled or rescheduled the deposit is forfeited and another is required to book. Our appointments are confirmed 48 hours in advance of your appointment via email and text.
Please contact us at email@example.com or text 512-666-9104 to cancel or reschedule your appointment.
Additional Guests/Child Policy
Please come to your appointment alone. We have limited space and additional guests can pose a safety issue (this includes children). If you are dropping off your teen for an appointment you are welcome to stay for the consultation portion of the appointment. We have a small waiting area in our outdoor foyer or you can visit one of the coffee shops or restaurants nearby during their appointment. We write this policy without the intent of offending, and hope that you will aid us in keeping our salon a safe environment.
Please contact us if you have concerns or questions about our policy.
We pride ourselves on the quality of our services, and client satisfaction is incredibly important to us. If you have any questions or concerns about your service, please contact us anytime at firstname.lastname@example.org or during business hours at 512-666-9104. Refunds are not available for hair services received, however we happily work with you to achieve your desired results. Requests for a revisit to the salon must be made within one week of your original appointment.
If you are unhappy with the results of a product purchased at the salon we are happy to exchange the product at no cost to you within 2 weeks of purchase. Monetary refunds for products purchased are not available. We are confident we can find another option that will suit your needs from our retail offerings.