Appointment and Cancellation Policy

A Credit card is required for scheduling of appointments that will be stored in our secure payment system. We require 24 hour notice for haircut reschedules/cancellations and 48 hour notice for all color reschedules/cancellations. Any appointment cancelled or rescheduled without a 24-48 hour notice will be charged 50% of the service price booked. Any no call or no shows will be charged 100% of the service price. booked.

Appointments for color correction services or appointment times exceeding 5 hours require a $250 non-refundable deposit. If the appointment is canceled or rescheduled the deposit is forfeited and another is required to book. Our appointments are confirmed 48 hours in advance of your appointment via email and text.

Please contact us at hello@motivehairgroup.com or text 512-666-9104 to cancel or reschedule your appointment.

Services

We pride ourselves on the quality of our services, and client satisfaction is incredibly important to us. If you have any questions or concerns about your service, please contact us anytime at hello@motivehairgroup.com or during business hours at 512-770-1433. Refunds are not available for hair services received, however we happily work with you to achieve your desired results. Requests for a revisit to the salon must be made within one week of your original appointment.

Product Purchases

If you are unhappy with the results of a product purchased at the salon we are happy to exchange the product at no cost to you within 2 weeks of purchase. Monetary refunds for products purchased are not available. We are confident we can find another option that will suit your needs from our retail offerings.

Child / GPolicy

We feel children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals, and hot curling and flat irons. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us as a company. Please understand that our concern is the safety of your child. We write this policy without the intent of offending, and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our child policy.